RETURNS

UK Returns

Returns Policy Terms & Conditions

International Returns

14 DAY UK RETURNS

We want you to be 100% happy with your shopping experience and offer an easy-to-use 14-day returns policy. Please return your items unused and in original condition, as you received them, within 14 days from the date of purchase. Payment returns can take 8 to 10 working days to process.

If you wish to exchange an item for any reason, please place a new order for the items that you require. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable unless the items are incorrectly processed by ourselves. We cannot assume responsibility for returned items lost in the post. Your statutory rights are not affected.

If you're returning a faulty item, please contact us so we can assist you.

OUR RETURNS POLICY TERMS & CONDITIONS

Please use a box or parcel bag for packaging the item rather than applying the label to the original product packaging.
All Items will be inspected upon return.
Items can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear.
Items must be returned with all original packaging and tags attached. Items returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We will not be able to return shoes that have been heat-molded or when cleats have been fitted. Lucky 13 Bikes cannot be held accountable for improper heat molding.
We cannot accept out-of-date or open-nutrition product.
Please retain your proof of postage.
If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you.
In the case of partial returns, Lucky 13 Bikes reserves the right to void any discounts, and the customer will be liable to pay the full listed price advertised online.
We do not offer an exchange program at this time, please place a new order.

Last updated 15/07/2024

If you wish to exchange an item for any reason, please place a new order for the items that you require.

Please include a note with all relevant information, Name, address, contact details and reason for return. Incomplete information will delay the processing of your return. Include this with the item and package it up securely. Do not affix the postage label to the product packaging, shoe boxes etc.

Please note that in this case, we will not refund any postage fees, except if the items are faulty or if you have received the wrong product. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

Returns address:

Lucky 13 Bikes
Unit 8 Maida Vale Business Centre
Maida Vale Road
Leckhampton

Cheltenham

Gloucestershire
GL53 7ER

Should you have any questions please call us on 07305049113. If we are unable to answer, please leave us a message or WhatsApp us. Alternatively email us at team@lucky13bikes.co.uk

INTERNATIONAL RETURNS

International customers have 30 days from their order date to return unused items and with all original packaging intact and tags attached. Refunds on international returns will include only the amount paid for the products and do not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office. We strongly recommend you use a service that provides a certificate of postage and a tracking number as we are not responsible for items that do not reach us.

Please ensure this message is clearly visible on the exterior of the package: "Returned Goods - Failed Sale".

Please note, that in the case of partial returns, Lucky 13 Bikes reserves the right to void any discounts and the customer will be liable to pay the full listed price as advertised online.